Discount Tire

I’ve had nothing but amazing experiences with discount tire at other locations! Unfortunately, I didn’t have that same experience here. There **WERE** incredibly friendly to customers—love that!! But… I went in to get my tires rotated and have them checked for leaks as I had issues with one of the tires getting low every 2 weeks. They told me it was probably nothing to worry about, because changes in weather can cause that (I was already aware of that); however the weather doesn’t change that drastically in just two weeks time (and this had been happening for months). They didn’t find anything wrong with them. A week later, I had a low tire again. Brought the car in. They brushed me off a bit again and said that it’s probably just because my tires were nearing the end of their life and said they were at 5/32 which is at the line of their suggestion for new tires (didn’t inform me of that the first time I came in). I told them I want them checked anyways. And sure enough they found metal inside my tire that they missed the last time. And while only a small thing, they didn’t replace the nozzle cap. Which doesn’t show very good attention to detail or high quality service. I have to travel a ways to actually get there—not a convenient trip so it’s unfortunate I had to sacrifice that time and miles on my car for a mistake they made. It could just be a one-off thing, and from experiences with other discount tires, I’m sure they’ll eventually crack down and get that excellence back. Gave 3 stars instead of 2 only because of my positive experiences with other locations.

Wenatchee’s Discount Tire for the win! They continue to go above and beyond on their service. A few years ago I decided to give them a try after feeling hustled by a close local competitor and won’t ever see going back. I took a tire back today that my son got a nail in and they not only had the replacement tire in stock but promptly put it on the wheel and loaded it into my vehicle. Last summer I took my riding lawnmower trailer in because the valves were out and they repaired both for free! I regularly go in to have my air pressure checked, yep it’s a free service. You just pull up and viola, someone runs out to check it out. I love doing business the old fashioned way and they definitely know this skill. I hope you give them a try next time you are in need.

On June Friday 9th, I was coming back from Leavenworth to pasco wa, and I got a big bubble on one of the tires on my truck, sadly I had aftermarket wheels on my truck and discount tire didn't have those tires the day, it was late didn't know what to do at the moment but one of the front desk guys name junior talked to me about options for my truck and they were able to get me new wheels and tires for a good price, and I was able to make home on time for my daughter's graduation day🙂 Thank you discount tire Thank you junior for helping me out 😎

2 1/2 hour wait to get fit in for a puncture inspection. sorry my puncture did not make an appointment with you ahead of time. never have had to wait like this at any of the other locations I've ever been to. always been able to get service without getting shoved to the side like this. only way anything got done was to get in someone's face and demand attention. open a new location around here Pronto if your service is going to be this bad at this store. hard to stay loyal, especially after spending as much $$ as i have with this company.